Warranty Policy

At VigilCams, we are committed to providing high-quality CCTV cameras and security system products. This Warranty Policy outlines the terms and conditions regarding product warranties.

Warranty Coverage

Most products sold by VigilCams include a limited warranty against manufacturing defects and hardware malfunctions under normal use.

  • CCTV Cameras
  • DVR/NVR Systems
  • Security Accessories
  • Power Supplies
  • Networking Equipment

Warranty Period

The warranty period may vary depending on the product type and brand. Warranty duration will be mentioned on the product page, invoice, or packaging at the time of purchase.

What is Covered

  • Manufacturing defects
  • Hardware failure under normal usage
  • Faulty components not caused by physical damage

What is Not Covered

  • Physical or accidental damage
  • Water or fire damage
  • Damage caused by improper installation
  • Electrical surges or voltage fluctuations
  • Unauthorized repairs or modifications
  • Normal wear and tear

Warranty Claim Process

To request a warranty claim, customers must contact our support team with:

  • Order number or proof of purchase
  • Product details
  • Description of the issue
  • Photos or videos (if required)

After inspection, eligible products may be repaired, replaced, or serviced according to warranty terms.

Shipping for Warranty Claims

Customers may be responsible for shipping charges when sending products for warranty inspection or replacement unless stated otherwise.

Limitation of Liability

VigilCams shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Contact Us

For warranty support or questions, please contact VigilCams customer support through our website contact page.